General Manager

Milwaukee Beef LLC

(A Buona Beef Franchise)

Milwaukee Beef LLC is an independently owned and operated franchise of Buona Beef/The Original Rainbow Cone. All hiring decisions are made by the franchisee

Oak Creek, Wisconsin — 8767 S. Howell Ave.

Job Description: General Manager

Job Title

General Manager

Location

8767 S. Howell Ave., Oak Creek, WI 53154

Concept

Buona Beef — Fast Casual / Drive-Thru

Employment Type

Full-Time, Exempt (Salaried)

Compensation

$62,000 – $70,000 base + performance bonus

Reports To

Franchise Owner / Operator

Start Date

ASAP — 4–6 weeks prior to opening

About Buona Beef

Buona Beef is Chicago’s iconic Italian beef sandwich brand — known for slow-roasted beef, dipped sandwiches, Italian sausage, and a passionate fanbase built over decades. This Oak Creek location will be the brand’s newest franchise, bringing Buona’s legendary flavors to the Milwaukee market for the first time, with a fast casual format and drive-thru service designed for speed, quality, and a great guest experience.

This is an exciting ground-floor opportunity for the right GM: you’ll help build this location from scratch, shape its culture, and grow with the brand.

Position Overview

We are seeking a dynamic, experienced, and results-driven General Manager to lead all aspects of our Oak Creek restaurant. The ideal candidate is passionate about food and hospitality, thrives in a fast-paced environment, and has a proven track record of building high-performing teams, delivering exceptional guest experiences, and consistently hitting operational and financial targets.

As the General Manager, you will be the leader of this location from pre-opening through ongoing operations. You will hire and develop your management team and crew, implement Buona Beef’s brand standards, and serve as the primary liaison between the restaurant and the franchise owner.

Key Responsibilities

Pre-Opening (First 4–8 Weeks)

•       Lead crew hiring, onboarding, and training in advance of opening day

•       Coordinate with the franchise owner on vendor setup, equipment installation, and systems configuration

•       Complete required Buona Beef corporate training and brand certification

•       Conduct mock service shifts and training runs to prepare the team for opening

Operational Leadership

•       Oversee all day-to-day restaurant operations, ensuring adherence to Buona Beef brand standards and franchise policies

•       Maintain exceptional standards of cleanliness, food safety, and sanitation always

•       Implement and refine workflows for both in-restaurant and drive-thru service to maximize speed and quality

•       Monitor inventory levels; manage supply orders and vendor relationships to ensure consistent stock

•       Ensure proper use and maintenance of all equipment, POS systems, and technology platforms

Staff Management & Development

•       Recruit, hire, and train team members across all positions, including Assistant Managers and Shift Leads

•       Build and maintain an effective scheduling system that meets operational needs while controlling labor costs

•       Provide regular coaching, recognition, and constructive feedback to develop team members professionally

•       Address performance issues promptly and fairly, in accordance with company and franchise policies

•       Foster a positive, inclusive, high-energy team culture consistent with the Buona Beef brand

Guest Experience

•       Champion an exceptional guest experience on every visit — in the dining room, at the counter, and through the drive-thru

•       Respond to guest inquiries, complaints, and feedback professionally and promptly

•       Monitor guest satisfaction metrics and implement action plans to continuously improve scores

•       Drive community engagement and local marketing efforts to build brand awareness in the Oak Creek market

Financial Management

•       Own the location’s P&L: monitor sales performance, labor cost %, food cost %, and controllable expenses

•       Prepare and review financial reports to identify trends and opportunities for improvement

•       Control costs proactively — manage food and labor expenses without sacrificing quality or service

•       Collaborate with the franchise owner on budgeting, forecasting, and strategic planning

Compliance & Safety

•       Ensure full compliance with all local, state, and federal health, safety, and sanitation regulations

•       Conduct regular inspections to identify and address potential hazards or violations

•       Maintain current knowledge of Wisconsin food safety regulations and industry best practices

•       Ensure all team members are properly trained on food safety protocols

Qualifications

Required

•       3+ years of General Manager experience in QSR, fast casual, or full-service restaurant

•       Proven track record managing a high-volume location ($3M+ annual revenue preferred)

•       Demonstrated success hiring, training, and retaining restaurant staff

•       Strong P&L literacy — ability to read, analyze, and act on financial reports

•       ServSafe Manager Certification (or willingness to obtain prior to opening)

•       Flexible availability including evenings, weekends, and holidays

•       High school diploma or equivalent required

Preferred

•       Experience opening a new restaurant location from scratch

•       Franchise restaurant background (familiarity with brand standards and corporate relationships)

•       Bachelor’s degree in Hospitality Management, Business, or a related field

•       Familiarity with QSR technology — POS systems, scheduling platforms, inventory tools

•       Bilingual (English/Spanish) a plus

Compensation & Benefits

Base Salary   $62,000 – $70,000 / year (commensurate with experience)

Performance Bonus   Up to 10–15% of base salary, tied to sales, labor cost, and guest satisfaction targets

Health Benefits   Health, dental, and vision insurance options

Time Off   Paid vacation and time off

Meal Benefit   Complimentary or discounted meals during shifts

Growth   Opportunity for advancement as the franchise grows

How to Apply

Qualified candidates should submit a resume and a brief cover letter describing their most relevant management experience and why they’re excited about this opportunity. We will be reviewing applications on a rolling basis and moving quickly — early applicants are encouraged.

Buona Beef Oak Creek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Buona Beef — Oak Creek, WI — 8767 S. Howell Ave. — Oak Creek, WI 53154