Patient Compliance Specialist

Position Summary

The Patient Compliance Specialist provides essential support to both patients and the clinical team,

ensuring a welcoming and efficient experience for all patients. This role encompasses a range of

responsibilities, including scheduling, patient interaction, and assisting with Durable Medical Equipment

(DME) management. Additionally, this position serves as a liaison between patients and providers,

managing patient compliance, scheduling, and administrative tasks related to equipment setup and

returns.

Responsibilities

• Manage patient compliance efforts, guiding patients on how to use equipment and adhere to

treatment plans.

• Serve as the primary, professional point of contact for all patient interactions, including phone

calls, in-person visits, and email inquiries.

• Greeting, check-in, and direct patients, ensuring all necessary paperwork and protocols are

completed upon arrival.

• Will serve as a backup to receptionist when necessary.
• Schedule clinic appointments, DME setups, mask fittings, and equipment checks based on

patient and provider needs.

• Assist with DME setups, mask fittings, and equipment checks as required.
• Coordinate with providers on mutual patients, ensuring seamless communication regarding

treatment and equipment needs.

• Prepare and manage pickup tickets for equipment returns, ensuring accurate records.
• Oversee patient payments, including collecting copays, fees for supplies, and other out-of-pocket

expenses.

• Complete daily close of patient payments, ensuring accurate financial records.
• Organize and distribute mail and manage office supplies requisitions as needed.
• Voicemails must be cleared out and responded to DAILY

Knowledge, Skills, and Abilities

• Strong organizational skills with the ability to multitask, prioritize, and meet deadlines.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer applications.
• Excellent reading comprehension for interpreting patient and provider documents accurately.
• Exceptional interpersonal and communication skills, with a compassionate and professional

demeanor when interacting with a diverse community of patients and staff.

• A proactive, collaborative, and patient-centered approach to work.

Qualifications

• High School Diploma or GED equivalent.
• At least 1 year of administrative or healthcare-related experience, preferably in a clinical or

patient-facing setting.