Customer Service Admin

Position Overview

Are you a "wordsmith" who can turn a frustrated email into a loyal customer? We are seeking a Customer Support & Operations Associate to be the voice (and the eyes) of our brand.

In this role, you will manage the majority of our customer interactions through high-level chat and email support. However, you aren't just stuck behind a desk; you will also play a critical role in our "Feedback Loop" by personally receiving and inspecting returned products to ensure our quality standards remain the gold standard.

✅ Key Responsibilities

The Digital Voice (Chat & Email)

• Omnichannel Support: Provide fast, empathetic, and accurate solutions via live chat and email.
• Creative Writing: Draft personalized responses that align with our brand voice, no robotic scripts, just genuine, helpful communication.
• Small-Scale Phone Support: While we are digital-first, you’ll hop on a few calls each day to resolve complex issues that need a human touch.

The Quality Guardian (Returns & Inspection)

• Inbound Logistics: Receive and log returned products from our customers and salon partners.
• Detailed Inspection: Physically inspect returns to identify defects, shipping damage, or usage levels.
• Feedback Loop: Document your findings to help our production team identify trends and improve product quality.

✨ Who You Are (The Requirements)

• The "Service Pro": You have a solid background in customer service and understand the "art" of de-escalation.
• Writing Excellence: You have a mastery of grammar and tone. You can write professional, clear, and warm messages that solve problems efficiently.
• Analytical Eye: When inspecting a product, you notice the "small things"—a loose cap, a printing error on a label, or a broken seal.
• Tech-Fluent: You are comfortable juggling multiple browser tabs, a CRM, and email platforms without breaking a sweat.
• Reliable & Organized: You can pivot from writing a thoughtful email to unboxing a return shipment without losing your focus.

Role Details

• Schedule: Monday – Friday, 8:30 AM – 5:30 PM.
• Environment: A collaborative, fast-paced office with a dedicated area for product handling.
• Growth: Opportunity to move into specialized roles in Quality Assurance or Customer Success Management.
  

Ready to Join the Team?

If you are a great communicator who loves to see a problem through from the first email to the final product inspection, we want to hear from you. Apply today!