Senior Deposit Operations Manager

Do you want to be a part of a winning team? Apex Bank has been voted #1 Community Bank in Tennessee, and #2 Community Bank in the Nation! We want you to be a part of our success!

We are currently seeking a motivated and detail-oriented individual to join our team. This is an exciting opportunity for someone looking to build a career and contribute to the success of a dynamic organization.

Job Title: Senior Deposit Operations Manager

Location: Knoxville, TN

About Us

Apex Bank is growing, and we’re expanding our Operations Department in Knoxville. We’re looking for a detail-oriented, collaborative professional who is ready to take ownership of key digital banking and deposit operations functions while helping us enhance and evolve our services.

Position Overview

This role is responsible for supporting and overseeing daily operations within the Deposit Operations and Digital Banking area, with a focus on ACH processing, wire transfers, debit card services, and digital banking products. The ideal candidate brings a strong working knowledge of applicable regulatory frameworks, including NACHA Operating Rules, Regulation E, Regulation CC, and BSA/AML requirements, and can apply that knowledge to daily operations, exception handling, and procedure development. This is an excellent opportunity for someone who enjoys both hands-on operational work and improving processes that impact customers and internal teams.

Key Responsibilities

1. Manage and support online banking, bill pay, and mobile deposit registrations

2. Process and monitor ACH transactions, including file uploads, returns, and exception handling

3. Review and process mobile deposits to ensure accuracy and compliance

4. Handle domestic and international wire transfers

5. Manage debit card disputes, including research, documentation, and resolution across all stages

6. Review fraud reports and assist with mitigation and resolution efforts

7. Provide support to branch staff via phone, email, and help desk systems

8. Identify process gaps and assist in updating procedures and documentation to reflect current regulatory guidance and operational best practices

9. Support regulatory examinations and internal audits, including organizing documentation, responding to examiner and auditor requests, and serving as a subject matter resource during the review process

10. Recommend and support improvements to digital banking products, services, and workflows

11. Maintain a high level of integrity, professionalism, and attention to detail

12. Build strong working relationships with team members and provide excellent internal customer service

Qualifications

1. Minimum of 5+ years of experience in deposit operations or banking operations (required)

2. Strong understanding of ACH processing, wire transfers, and debit card operations

3. Working knowledge of key banking regulations including NACHA Operating Rules, Regulation E, Regulation CC, Regulation J, BSA/AML requirements, and OFAC compliance

4. Experience applying regulatory requirements to daily operational tasks, exception handling, and procedure documentation

5. Direct experience supporting regulatory examinations and internal audits, including preparing documentation, coordinating examiner requests, and serving as a point of contact during the examination process

6. Comfortable communicating with examiners and auditors in a professional and knowledgeable manner, with the ability to explain operational processes and controls clearly and confidently

7. Ability to manage multiple priorities in a fast-paced environment

8. Strong analytical and problem-solving skills

9. Excellent communication and interpersonal skills

10. ACH Accredited Professional (AAP) certification preferred