Customer Service Representative

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role:
Our Allstate agency is seeking a dependable and customer-focused Customer Service Representative to support our growing client base. This role is centered on helping customers with their policies, answering questions, and ensuring they receive a smooth and positive service experience.

If you enjoy helping people, solving problems, and building strong relationships with customers, this position offers a stable and rewarding opportunity within the insurance industry.

Position Overview:
As a Customer Service Representative, you will assist customers with policy questions, updates, billing inquiries, and general account support. You will play an important role in maintaining strong relationships with policyholders and helping ensure they have the coverage and service they need.

Responsibilities:

• Assist customers with policy questions and coverage information
• Process policy updates, renewals, and documentation requests
• Respond to customer inquiries by phone, email, and other communication channels
• Maintain accurate records and follow agency procedures
• Support the sales team with customer follow-ups and administrative tasks
• Provide friendly and efficient service that builds long-term customer relationships

Qualifications:

• Customer service experience preferred
• Strong communication and problem-solving skills
• Detail-oriented with good organizational abilities
• Positive attitude and customer-first mindset
• Willingness to obtain insurance licensing

Compensation & Opportunity:

• Competitive compensation
• Training and development support
• Stable full-time schedule
• Opportunity to grow within the agency