Commercial Lines CSR

Job Description: Commercial Lines Customer Service Representative (CSR)
Location: Washington, PA
Company: General Placement Service

General Placement Service is working with a respected independent insurance agency in Washington, PA, to find a Commercial Lines Customer Service Representative (CSR). This full-time, hybrid role is ideal for someone who enjoys working with clients, values accuracy and organization, and has a strong background in commercial property and casualty insurance.

Key Responsibilities:

• Manage the day-to-day servicing of commercial lines accounts, including policy changes, certificates of insurance, billing questions, and renewals
• Serve as a reliable point of contact for clients and insurance carriers
• Ensure accurate and timely documentation in the agency’s management system
• Assist producers and account managers in marketing new and renewal business
• Help resolve client inquiries and issues efficiently and professionally
• Maintain a high level of attention to detail and customer service

Qualifications:

• At least 2 years of experience in commercial lines insurance
• Active PA Property & Casualty license
• Strong communication and interpersonal skills
• Experience with Applied Epic is preferred
• Ability to work independently and in a collaborative team environment