IT Helpdesk Technician

TITLE: HELP DESK TECHNICIAN

LOCATION: HACKENSACK, NJ

SCHEDULE: M-F (9:30AM-5:30PM)

Seeking a Help Desk Technician to complete our client’s four-person Helpdesk team. The position involves providing technical assistance for hardware, software, and mobile devices, supporting video conferences through Teams and Zoom, maintaining equipment inventory, and documenting support activity in the Firm’s ticketing system. Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment.