FRONT DESK GUEST SVC AGENT

Come join us! We are hiring energetic, local, non-smoking guest service agent candidates for our award-winning Hilton Garden Inn Daytona Beach Oceanfront in sunny Daytona Beach, Florida.

BASIC FUNCTION
 
            To attain the highest level of service to all hotel guests.
 
II.        SCOPE
 
Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.
 
            III.       DUTIES AND RESPONSIBILITIES
 
            1.         Sell rooms so as to maximize the average daily rate and occupancy.
 
            2.         Check in and out guests in an efficient and friendly manner.
 
            3.         Maintain cash bank in order to receive payment and make change.
 
            4.         Answer phones within 3 rings.
 
            5.         Assist with reservations during each shift as needed.
 
            6.         Know all Front Desk policies and procedures, including 100% guest satisfaction.
 
            7.         Be knowledgeable of all hotel outlets and hours of ope