IT Help Desk Support - Level 2 (MSP)
•Today
| Verified Pay check_circle | Provided by the employer$75000 - $85000 per year |
|---|---|
| Hours | Full-time |
| Location | San Jose, California |
About this job
Job Description
Job Description
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Summary
Our client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
Duties & Responsibilities
- Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing Windows Servers and Active Directory
- Designing and maintaining Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Having worked in a Managed Service Provider (MSP) environment would be a major plus!
- Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Three years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
- CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Companies hiring network architects
in San Jose, CA
Nearby locations
Explore more network architect jobs
in San Jose, CA
Nearby Job Titles
Radiologic Technologist Jobs Network Architect Jobs Applications Software Developer Jobs Machinery Maintenance Worker Jobs Optician JobsNearby Locations
San Jose, CA Jobs Santa Clara, CA Jobs Sunnyvale, CA Jobs Palo Alto, CA Jobs California JobsNearby Companies
Apple Jobs Care.com Jobs Vi Living Jobs U.S. Navy Jobs Applied Materials JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1252505700 Posted: 2026-06-05 Job Title: Help Desk Support
Your Privacy Choices