IT Help Desk- Tier 1

Job ID 23365 – IT Help Desk – Tier 1
Location: Oldsmar, 34677 – This position is onsite

Pay: $23-$26.00 per hour

Type: Contract, approximately (3) months with likely perm (pending approval)

Career outlook: Room to grow

Mon- Fri 8-5pm

Job description:

• Provide technical support to internal employees, primarily focusing on level 1 technical requests.
• Assist nurses in resetting passwords, addressing login issues, and answering general system questions.
• Log all technical requests and issues accurately.
• Escalate complex or major issues to Tier 2 and above team members for resolution.
• Maintain thorough documentation of technical support interactions and resolutions.
• Ensure timely and effective communication with internal employees regarding the status of their technical requests.
• Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes.
• Collaborate with other team members to troubleshoot and resolve technical issues efficiently.

Requirements:

• Must have (1) year of helpdesk experience
• Must have experience working in a queue
• Must have strong soft skills, kind to coworkers/employees
• High school diploma or equivalent
• Background check required
• Drug screening required