The Rockridge Group Help Desk Technician in Hackensack, NJ | 1252567795

Title: Help Desk Technician

Location: New Jersey Office

Summary:

Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m.

Duties/responsibilities:

Providing hardware and software technical assistance to the Firm’s users.
Troubleshooting, support and provide general assistance to senior technical staff.
Setup video conferences to other Firm offices as well as outside entities as requested.
Maintain inventory of Firm technical equipment and supplies.
Rely on instructions and pre-established guidelines to perform the functions of the job.
Excellent written and verbal communication skills.
Strong documentation discipline and experience with a ticket management system (Solarwinds)
Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
Provide, on a rotating basis, after hours on-call coverage for end user support.

Requirements:

Experience with Microsoft Windows 10 desktop environment.
Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
Legal specific software such iManage, Worksite, Workshare, etc. preferred.
Strong interpersonal skills as well as good aptitude to learn new tasks quickly.
Law firm or professional service firm background a plus.

Help Desk Technician