Email Customer Service Rep

Email Customer Service Rep

Location Carmel, IN | Onsite

Compensation & Schedule

• $19.00 per hour

• Monday–Friday between 8:00 AM–6:00 PM

• Project (scheduled through end of year)

Role Impact

The role will be monitoring email inboxes ensuring that all emails are responded to within 24 hours. Will be supporting high-volume inbox and data processing workflows while partnering with internal teams to prevent escalations and resolve issues quickly.

Key Responsibilities

• Manage and respond to high-volume email communications (approximately 26,000 per month) within one business day SLA

• Interpret insurance documents and multiple insurance types; respond directly or route to appropriate teams

• Maintain client-specific business rules and communicate updates to internal departments

• Process client and field requests including compliance reporting, insurance processing, loan status updates, and verification events

• Escalate client impacts as needed and collaborate with cross-functional teams to resolve discrepancies

• Research issues thoroughly, provide corrective actions, and prepare clear communications for clients and stakeholders

• Maintain quality standards to reduce risk and support state requirements

Minimum Qualifications

• High School Diploma or GED required

• 1–2 years of relevant client service or insurance experience preferred

• Strong written and verbal communication skills with ability to manage high-volume workloads

Core Tools & Systems

• Email management systems (e.g., Outlook or similar platforms)

• Loan servicing and insurance processing systems

• Case tracking and document management systems

Preferred Skills

• Experience in insurance, loan servicing, or financial services environments

• Ability to multi-task across multiple systems with strong attention to detail

• Demonstrated critical thinking, data analysis, and problem-solving skills

Legal Notice

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy