Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Rep, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer incoming calls and assist clients with policy questions
• Process payments, policy changes, and service requests
• Schedule appointments and follow up with customers
• Maintain accurate customer records
• Provide exceptional customer service in person, by phone, and via email
• Support the agent and sales team with daily office tasks
• Identify opportunities to improve the customer experience

QUALIFICATIONS:

• Strong communication and people skills
• Positive attitude and professional demeanor
• Organized and detail-oriented
• Comfortable using computers and office software
• Ability to multitask and manage time effectively
• Prior customer service experience preferred (insurance experience a plus, but not required)
• Willingness to obtain insurance licensing (we help with this)