Guest Services Coordinator

Guest Services Coordinator

Position Summary:

We are seeking an experienced and service-oriented Guest Services Coordinator to join Fresh Salon Co.—Sarasota’s hub for professional beauty talent. This position is critical in ensuring our salon runs smoothly, our guests feel valued, and our service team is fully supported. This role requires a polished, personable, and highly organized individual who thrives in a fast-paced, guest-focused environment.

Key Responsibilities:

• Greet guests and manage check-in/check-out procedures with professionalism and warmth
  
  

• Answer phones, book appointments, and support online booking inquiries
  
  

• Maintain a clean, welcoming front desk area
  
  

• Manage retail product sales and inventory tracking
  
  

• Support stylists with schedule management and guest coordination
  
  

• Assist with guest conflict resolution and service recovery when needed
  
  

• Represent Fresh Salon Co. with poise and enthusiasm at all times
  
  

Required Qualifications:

• 1–2 years in a front desk, receptionist, or guest service role (salon/spa/hospitality industry preferred)
  
  

• Excellent communication and multitasking skills
  
  

• Tech-savvy; comfortable with POS and booking systems
  
  

• Team player with a calm, solutions-oriented attitude
  
  

• Weekend and evening availability
  
  

Compensation & Benefits:

• Hourly pay commensurate with experience
  
  

• Monthly performance-based bonuses
  
  

• Health care options available
  
  

• Flexible scheduling
  
  

• Employee pricing for services
  
  

• Ongoing training and career growth opportunities