Customer Service Representative - State Farm Agent Team Member

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
With 19 years of experience in the insurance industry, Candice leads our dedicated team including Don, who manages office services; Terry, specializing in life sales; Nancy, handling customer service; Danielle, focusing on property and casualty sales; and Jessica, our office manager. We offer employee benefits including vacation, paid time off, and a retirement match to support work-life balance and financial well-being. Our agency values a collaborative office culture, emphasizing mutual respect and teamwork. We are also actively engaged in community involvement, participating in local events and charitable initiatives to make a positive impact.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Candice Stryker-Irlbacher - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.