The Rockridge Group Service Desk Technician in Santa Monica, CA | 1252637768

Hours	Full-time
Location	Santa Monica, California

Job Title: Service Desk Technician

Location: Santa Monica, CA, (5 days work from office)

Duration: 1 YEAR

Job Description:

Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.·
Apply policies to situations with minimal Supervision
Performing project work as assigned under the supervision of a lead or manager.
Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.·

Requirements:

Bachelor’s Degree preferred
Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments.
Moderate proficiency in troubleshooting desktop computer issues, both hardware and software
Ability to manage a work queue in a ticketing system

Illustrative Responsibilities:

The focus of a service desk person is to stay at the service desk and service people over the phone.
Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desk top support person from a service desk person for reasons of efficiency.
Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.·
For any problem where the user is in the same location, during periods of very high call volume, incumbent may forward the problem to a desktop support member.

Service Desk Technician