Director of Risk Management

At Community Health Northwest Florida, we believe that a healthy community starts with a healthy home. As health advocates, we strive to go beyond providing accessible healthcare — our mission is to impact the heart of our community at every level.

We are from the communities we serve, and we feel it’s our responsibility to broaden the scope of health from the home, to our neighborhoods, and the community at large. We are envisioning community health for all.

The Director of Risk Management is responsible for overseeing and managing the organization-wide risk management program. This role provides strategic leadership, direction, and support to minimize risk exposure across all areas of Community Health Northwest Florida (CHNWF).

The Director develops and maintains systems to detect, monitor, prevent, organize, measure, investigate, report, and manage adverse events, incident reports, and other indicators of potential patient and employee harm.

This position collaborates closely with the Executive Leadership Team, Human Resources, and department managers to identify and mitigate risks and works in partnership with the Training Department to support risk management and safety training initiatives.

• Promote and implement CHNWF’s risk management program.

• Oversee the Safety and Risk Management Specialist and the Infection Control & Risk Management Nurse.

• Develop and present risk management reports for the Board of Directors and Executive Leadership.

• Coordinate with the Office of General Counsel on claims and litigation documentation.

• Proactively identify and evaluate areas of organizational risk.

• Promote occurrence reporting and track results through the online event reporting system.

• Collaborate with leadership to investigate incidents, perform root cause analyses, and implement process improvements.

• Lead the Patient Safety/Risk Management Committee.

• Review, revise, and create policies and procedures related to safety and risk management.

• Analyze data to identify patterns and trends related to safety and risk.

• Provide expert consultation and recommendations to leadership and staff.

• Support and facilitate training on safety, infection control, and risk management.

• Evaluate and continuously improve risk management programs annually.

• Active State of Florida RN License

• Risk Management experience and/or certification

• Current and valid Florida Driver’s License

• Strong communication, analytical, and customer service skills

• Experience working in a Federally Qualified Health Center (FQHC)

• Strong problem-solving and execution abilities

• Excellent written and verbal communication skills

• Proven ability to manage multiple priorities and meet deadlines

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Commitment to customer and community service excellence

At Community Health Northwest Florida, you’ll join a team that values collaboration, compassion, and community. Together, we’re reimagining what community health can be.

Apply today to make a meaningful impact on the health and safety of our community.