Loan Officer Assistant

We are seeking a detail-oriented Loan Officer Assistant to support a Branch Manager in a fast-paced mortgage office. This role is responsible for assisting with loan file preparation, client communication, and helping move loans efficiently through the mortgage process. This is not a remote position.

Responsibilities

• Contact borrowers to collect missing documents and information
• Assist with preparing loan files for submission to processing
• Issue pre-approvals and input loan data into the system
• Review documentation such as paystubs, tax returns, and asset statements
• Assist with ordering appraisals, title, and other third-party services
• Run credit and automated underwriting as needed
• Track loan status and keep the Loan Officer informed of progress
• Help monitor the loan pipeline and ensure deadlines are met
• Provide excellent customer service and guide clients through the mortgage process

Qualifications

• High school diploma or equivalent
• Strong communication and organizational skills
• Customer service experience preferred
• Mortgage experience or knowledge of Encompass is a plus
• NMLS license is helpful but not required

This position is full-time and in-office in a professional mortgage lending environment.