Scheduling Coordinator (Bilingual)

Job Summary
We are seeking a dynamic and highly organized Scheduling Coordinator to join our healthcare team. In this vital role, you will be responsible for managing appointment schedules, coordinating patient flow, and ensuring seamless communication between patients, providers, and staff. Your proactive approach will help optimize clinic operations, improve patient experience, and support the delivery of exceptional care. The ideal candidate is detail-oriented, tech-savvy, and passionate about providing outstanding administrative support in a fast-paced medical environment.

Duties

• Schedule patient appointments
• Verify insurance requirements
• Follow up on schedule changes
• Ensure complete and accurate patient information
• Monitor daily schedules
• Communication
• Send and track appointment confirmations
• Maintain accurate up-to-date scheduling log
• Support billing and medical records teams
• Assist with collection and verification of LOPs
• Handle incoming calls while coordinating and scheduling appointments
• Prepares and reviews patient referrals for next-day appointments to ensure all required documentation is complete and accurate

Position available immediately!

Skill and Qualifications:

• High school diploma or equivalent
• 1–3 years of scheduling or front office experience in an imaging center or office-related setting
• Familiarity with Letters of Protection, Proficiency with office technology
• Basic knowledge of medical terminology
• Basic knowledge of medical terminology
• Schedule patient appointments accurately across multiple EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others to maximize provider efficiency.
• Confirm patient insurance coverage through verification processes including insurance verification and Medicare eligibility checks.
• Review and update medical records, ensuring all documentation complies with HIPAA regulations and clinic policies.
• Coordinate with clinical staff to manage care plans and ensure timely follow-up appointments.
• Handle inbound calls with professional phone etiquette, addressing patient inquiries and rescheduling appointments as needed.
• Maintain detailed documentation review of patient charts, billing information, and coding details such as CPT (Current Procedural Terminology), ICD-9/10 codes for accurate billing and record keeping.
• Support front desk operations by managing multi-line phone systems, filing medical records, and assisting with general clerical tasks like data entry and typing.
• Assist with insurance claims processing, billing inquiries, and collection efforts related to medical billing activities.
• Utilize computer skills in Microsoft Office Suite to generate reports, update schedules, and manage office correspondence efficiently.
• Ensure compliance with HIPAA standards during all aspects of patient information handling and documentation review.
• Exceptional customer service skills combined with phone etiquette to create a welcoming patient experience.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for administrative tasks.
• Familiarity with health information management practices including medical records filing and office management procedures.
• Ability to handle sensitive information discreetly while maintaining compliance with HIPAA regulations. Join our team as a Scheduling Coordinator if you’re eager to make a meaningful impact by ensuring smooth clinic operations while delivering top-tier support to patients and staff alike!

Job Type: Full-time

Pay: starting at $17 per hour

Benefits:

• 10 days PTO first year (increases to 15 days after 1 year)
• 8 Paid Holidays
• Mon - Fri, no weekends, no holidays
• Health, Dental & Vision Insurance available within 30 days
• Matching 401k
• Opportunity for Annual Merit Increase

ResponsibilitiesJob Duties:

• Schedule patient appointments
• Verify insurance requirements
• Follow up on schedule changes
• Ensure complete and accurate patient information
• Monitor daily schedules
• Communication
• Send and track appointment confirmations
• Maintain accurate up-to-date scheduling log
• Support billing and medical records teams
• Assist with collection and verification of LOPs
• Handle incoming calls while coordinating and scheduling appointments
• Prepares and reviews patient referrals for next-day appointments to ensure all required documentation is complete and accurate

Required SkillsMust be a team player with great customer service skills, ability to multi task and a fast learner!

• High school diploma or equivalent
• 1–3 years of scheduling or front office experience in an imaging center or office-related setting
• Familiarity with Letters of Protection, Proficiency with office technology
• Basic knowledge of medical terminology
• Basic knowledge of medical terminology
• Schedule patient appointments accurately across multiple EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, eClinicalWorks, and others to maximize provider efficiency.
• Confirm patient insurance coverage through verification processes including insurance verification and Medicare eligibility checks.
• Review and update medical records, ensuring all documentation complies with HIPAA regulations and clinic policies.
• Coordinate with clinical staff to manage care plans and ensure timely follow-up appointments.
• Handle inbound calls with professional phone etiquette, addressing patient inquiries and rescheduling appointments as needed.
• Maintain detailed documentation review of patient charts, billing information, and coding details such as CPT (Current Procedural Terminology), ICD-9/10 codes for accurate billing and record keeping.
• Support front desk operations by managing multi-line phone systems, filing medical records, and assisting with general clerical tasks like data entry and typing.
• Assist with insurance claims processing, billing inquiries, and collection efforts related to medical billing activities.
• Utilize computer skills in Microsoft Office Suite to generate reports, update schedules, and manage office correspondence efficiently.
• Ensure compliance with HIPAA standards during all aspects of patient information handling and documentation review.
• Exceptional customer service skills combined with phone etiquette to create a welcoming patient experience.
• Proficiency in Microsoft Office applications such as Word, Excel, and Outlook for administrative tasks.
• Familiarity with health information management practices including medical records filing and office management procedures.
• Ability to handle sensitive information discreetly while maintaining compliance with HIPAA regulations. Join our team as a Scheduling Coordinator if you’re eager to make a meaningful impact by ensuring smooth clinic operations while delivering top-tier support to patients and staff alike!