Youree Call Center Customer Service Representative

FSNB is currently hiring full time Call Center Customer Service Representatives to join our team at our new Call Center in Shreveport, LA. We are a full-service bank which has been family owned and operated for over 75 years. Visit our website at https://www.fsnb.com/# to learn about our products, services and history spanning more than seven decades.

• Manage inbound and outbound customer calls in a timely manner
• Identify customers’ needs and wants, do your best to clarify information

• Research every issue and provide solutions to them
• Recognize opportunities to upsell our products and services
• Follow our company's communication “scripts”
• Keep records of all conversations in our call center database in a comprehensible way
• Follow our customer engagement strategy
• Meet acceptable standards for attendance and punctuality

Customer Service Representative Requirements:

• Customer service experience is a plus
• Must have a high school degree or equivalent
• Must be computer literate
• Must be able to sit for long periods of time, have hand dexterity, bend, squat, and lift up to 25 pounds
• Be open to taking on additional tasks during course of employment.
• Portray a positive company image

• Must be able to work a rotating schedule Monday through Friday 7 a.m. to 7 p.m. and rotating Saturdays 8 a.m. to 1 p.m.

Skills and Attributes:

• Excellent verbal communication skills
• Open-minded to learning and taking on new tasks and concepts
• Cooperative with co-workers and supervisors
• Typing skills

Benefits:

• Paid Vacation
• Paid Personal Leave
• Medical/Dental Insurance
• 401(k)
• Paid Holidays
• Employee Assistance Program
• Supplemental Insurance
• Paid Death Benefit

About FSNB:

• Serving over 75+ years
• Family owned and managed
• Serving Shreveport for 10+ years
• Opening a new call center in Shreveport
• Promotes from within the company
• Military and military family friendly