IT Support Specialist

The primary responsibility of the IT Support Specialist is to support the Bank’s internal systems, network and various banking-related applications. The secondary responsibilities for the position will be documenting procedures and working with vendors to maintain and support systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide help-desk support as needed
• Strong understanding of Windows 11 features, network protocols, and troubleshooting techniques. Install, modify, and repair computer hardware and software.
• Respond to requests either in person or over the phone.
• Respond to email messages for customers seeking help.
• Compose and maintain written policies and procedures
• Setup and configure desktops, printers, and other devices
• Install and configure operating systems
• Act as contact and coordinator with the vendors for problem solving
• Providing technical support for their Bank staff
• Verify daily data backups and resolve any outstanding issues.
• Ability to work onsite 5 days a week and collaborate with various departments.
• May require occasional travel to local branches.