TechOps Support Specialist

Summary: Maintains ALEC’s End User hardware and software by utilizing the TechOps Service Desk. The TechOps Support Specialist maintains user accounts, access levels, software and hardware. Works directly with other TechOps/IS representatives to secure, implement, and maintain ALEC’s Information Systems. The individual will spend most of their time actively monitoring the TechOps Service Desk to ensure co-worker information technology requests are properly addressed.

ESSENTIAL FUNCTIONS:

• Provides first line of support to end-users for hardware/software issues via Service Desk, phone, remote access, or in person to resolve issues. Roughly 70% of time will be focused on supporting the TechOps Service desk.
• Performs system access maintenance including setting up user accounts, permissions, and password resets
• Creates and installs laptop and computer builds
• Provides support for LAN/WAN/VOIP systems
• Creates and maintains reports for hardware and software inventories
• Designs and carries out independent projects as assigned
• Collaborates with TechOps Team members to optimize credit union information systems
• Provides technical support and guidance to end users.
• Works with Information Security area to harden ALEC’s end user devices including network printers, computers, and audio-visual devices.
• Participates in on-call rotation as scheduled and directed by the Manager of Technology Operations.
• Diagnoses, Troubleshoots, and resolves hardware, software, or other network and system problems in collaboration with vendor support.
• Creates and maintains area support documentation including procedures.
• Maintains and support audio visual and phone systems.
• Responsible to analyze, configure, update, patch and cycle credit unions hardware as directed.
• Responsible to maintain a professional look and feel of information systems, including cable management and preventative maintenance of equipment.
• Assists in patching applications using service desk software
• At times, will need to be able to work outside of normal working hours to support department needs, including weekend remote support while headquarters’ service center is open
• Other duties as may be assigned

QUALIFICATIONS: