Insurance Customer Service

At Mike Amin Agency dba: American Family Insurance, we are more than just an insurance providerwe are a family-oriented team committed to growth, success, and financial security. Founded in 2003, our mission is to create a supportive and flexible work environment where employees can thrive. We offer a competitive income with bonuses, team-building events, and professional development, ensuring long-term career success. With weekly and monthly team meetings, we focus on learning, collaboration, and achieving 100% customer satisfaction.

We are seeking a motivated and goal-oriented Insurance Account Retention Manager/Customer Service Representative to join our team. This role is Monday-Friday, 9:00 AM - 5:30 PM, with evening appointments as needed and Saturdays from 9:00 AM - 1:00 PM. The salary, commission, and bonus structure ranges based on experience and performance, offering excellent earning potential for those who exceed expectations. If you are driven, ambitious, and ready to take your career to the next level, apply today and start your journey toward professional growth and financial success!

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Evenings Off

Bonuses can include paid trips/vacations

Agency Mid year/Annual Bonuses

Health Insurance

Dental Insurance

Appreciation Lunches

Paid Holidays

Collaborative work environment

Business casual attire

Home/work life balance

Community involvement

• Follow all underwriting, rating, and compliance guidelines.
• Assist customers with policy and billing inquiries.
• Inform clients about promotions, upgrades, and new products
• Retain customers and manage accounts through phone, email, and client lists
• Educate clients on insurance policies that best fit their needs
• Conduct follow-up calls to businesses and individuals to promote services and referral programs
• Generate new business through referrals, networking, warm calls, and lead databases

• Property & Casualty License Preferred (or be willing to obtain within 30 days of hire). Licensing assistance available
• Prior insurance and/or customer service experience preferred
• Bilingual is strongly preferred!
• Excellent phone etiquette and professional communication skills
• Problem-solving abilities and strong leadership qualities as well execution of daily and weekly customer service-related tasks.
• Strong work ethic and competitive spirit
• Familiarity with marketing principles and sales strategies