Tech Support Specialist

About Us

We’re a fast-growing startup in specialized alternative markets, building smart operations from the ground up. Our team is small, scrappy, and collaborative. We’re looking for someone who loves solving problems, takes pride in being reliable, and enjoys being the go-to person for making tech just work. If that’s you, we want to meet you. 

The Role

As our Tech Support Specialist, you’ll keep both our clients and team running smoothly. You’ll handle device setup, account provisioning, light troubleshooting, and support for client onboarding. You’ll also document solutions and help improve our internal IT processes as we grow.

Responsibilities

• Set up phones, devices, and email/accounts for clients.
  
• Troubleshoot basic issues (setup, connectivity, logins) and guide people through fixes.
  
• Coordinate smooth handoffs across teams during client onboarding and offboarding.
  
• Maintain structured records of recurring issues and solutions to build playbooks.
  

• Suggest and implement improvements to make tech operations more efficient.