Customer Service Representative - TPA - Full-time

Welcome to OneTouch Direct! We're not your ordinary call center; we pride ourselves on building a supportive and friendly environment where our team members can thrive. As a Customer Service Representative, you’ll be the friendly voice that assists our valued First Responder customers with their inquiries and concerns.

Your Role:

As a key member of our team, you'll be responsible for providing top-notch service to our First Responder customers, helping them navigate any questions or problems they may have. Whether it’s resolving an issue or simply providing information, your aim will be to ensure every customer leaves with a smile!

What You’ll Do:

• Tackle incoming calls to assist customers with their needs
• Resolve inquiries and provide solutions with a positive attitude
• Help customers understand our products and services
• Document customer interactions accurately to ensure a great experience
• Work collaboratively within a supportive team environment