SERVICE SHUTTLE DRIVER - Part-time

Description

Spring Hill Ford is looking for a Valet Service Driver to provide our customers with exceptional guest experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Job tasks include greeting arriving customers in the Service Lane to manage vehicle flow, and picking up or re-delivering customer vehicles to their homes or place of business.

Qualifications

Duties include:

• Greeting customers in a friendly and professional manner
• Parking vehicles and maintaining a smooth lane flow and a clean, welcoming Service Drive.
• Ensures cleanliness and deliverability of any vehicle they touch, reporting potential concerns to advisor and/or Management staff immediately
• Utilizing Redcap Mobile Software to manage the pickup and delivery service, shuttle service and courtesy vehicles. This includes photographing vehicles, notating mileage or relevant vehicle details and navigating to and from each location.
• Manages their time effectively and arrives promptly and professionally for scheduled pickups.
• Clearly and concisely relates any important information or concerns shared between the customer and the Service Department.
• Prepares and completes Courtesy Vehicle Agreements for customers prior to arrival, obtaining required documents, explaining customer responsibilities and due dates
• Confirms scheduled pickups, maintains route lists and organizes schedule for drivers
• Maintains composure and courtesy in dealing with customers and fellow employees
• Strong customer service skills with a focus on hospitality
• Time Management
• Excellent communication skills to interact with customers and colleagues
• Attention to detail to ensure accurate collection of vehicle and customer details
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Knowledge of manual transmission vehicles is preferred but not required
• Valid driver's license with a clean driving record with a minimum of 4 years licensed driving
• Comfortable working in with mobile phone apps, taking photos and using turn by turn navigation to complete each experience properly.

DFWP/EOE