Specialist, Technology Support I

Title: Specialist, Technology Support I
Location: Columbia, SC
Duration: 11+ Months

Note:

• Credit Check must be processed during pre-screens.
• C2 clearance eligibility is required
• Schedule could range anywhere from 6:30am to 8:00pm

Duties:

• Actively resolve the day-to-day technical needs of customers by managing problems and solutions.
• 80% Receive and respond to customers for technical support or services. Enter requests utilizing appropriate tools and processes. Thoroughly document communication with customers and complete requests or issues of basic complexity.
• 15% Identify actual or potential problem and escalate problems to appropriate higher-level professionals when necessary.
• 5% Complete administrative and other area related tasks such as reviewing or completing forms, disseminating documents to appropriate areas, reviewing and/or providing input into procedures, etc.

Required Skills and Abilities:

• Strong customer service skills. Good problem solving skills. Able to provide technical advice, guidance, and informal training to customers using hardware and software programs.
• Understands basic technical problems and solutions in relation to the business environment.

Required Software and Other Tools:

• Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry.

Preferred Skills and Abilities:

• Understands the industry's business systems and processes.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer within a technical help desk support Center

Required Education:

• Associate Degree or higher level degree in Computer Science, Information Technology or other job related degree.

Degree Equivalency:

• 2 years of job related work experience.

Required Work Experience: None

Preferred Work Experience: 1 year-technical call Center experience.