Domain Portfolio Advisor

Domain Portfolio Advisor (DPA) Job Description

Markmonitor, Inc.

February 24, 2026

Department: Domain Operations

Reports to: Supervisor, Domain Services

Supervises: N/A

FLSA Status: Exempt

Location: Meridian Idaho Preferable, can work remote

Last Revised: February 2026

COMPANY OVERVIEW

Markmonitor, now part of the Markmonitor Group following its acquisition by Com Laude (a global corporate registrar) in January 2026, is a premier provider of enterprise domain portfolio management, brand protection, domain strategy, registration, and anti-abuse solutions. Serving thousands of the world's leading brands and managing extensive domain assets for high-profile clients across 80+ countries, the company operates in a highly international environment with regional headquarters in Boise (US), London (UK), Tokyo (Japan), and additional offices/support in multiple countries. This global footprint involves cross-border transactions, digital services delivery, intellectual property management, and compliance with diverse regulatory and tax regimes worldwide.

JOB SUMMARY

As part of the Markmonitor team, the Domain Portfolio Advisor will manage all aspects of Corporate Domain Services including but not limited to: Domain Portfolio Management and Guidance, Domain Transfers and Registrations, Anonymous Acquisitions, Domain Sales, and Dispute Resolution Support (UDRP/URS/ADR). The Domain Portfolio Advisor will take multiple client-facing projects from inception through delivery, driving internal cross-functional collaboration as needed to ensure all required milestones and deliverables are completed as communicated. The ability to work and achieve desired goals with minimal supervision is critical.

ESSENTIAL DUTIES & RESPONSIBILITIES (includes Other Duties as Required)

• Serve as the dedicated point of contact for corporate clients on all domain‑related needs, ensuring a high‑touch, consultative experience.
• Drive proactive engagement and internal collaboration to support customer success.
• Act as a primary point of contact for all aspects of a project’s lifecycle to both internal and client contacts who will be involved in different aspects of the project.
• Work independently with clients and partners to understand requirements and to develop both high-level and detailed project plans which will be used to guide the projects to successful outcomes.
• Coordinate with internal experts and cross‑functional teams to ensure clients receive timely, specialized support and recommendations tailored to their needs.
• Effectively communicate and present information to individuals at varying levels of an organization, including executive management.
• Participate in a one-week on-call rotation for emergency customer support, occurring 2–3 times per year.

SCOPE

JOB QUALIFICATIONS (Required & Preferred)

• Bachelor’s degree or equivalent work experience.
• 2 years of experience in a customer-focused, technical support/services role, or 4 years of experience in customer success, account management, or a related role.
• Excellent communication, problem‑solving, and project‑management capabilities.
• Ability to work cross‑functionally and thrive in a dynamic environment.
• Ability to translate technical processes into easily understood information.
• Excellent prioritization and analytical skills.
• International business experience and foreign language skills a plus.
• Experience with CRM platforms for customer data management and workflow optimization is a plus.
• Domain industry knowledge is a plus but not required — candidates will receive onboarding and training to develop domain management expertise.
• Exceptional oral and written communication skills.
• Excellent attention to detail, prioritization and analytical skills.
• Ability to translate technical processes into easily understood information to internal and external clients and stakeholders.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Ability to see and read printed materials and computer monitors.
• Manual dexterity to operate a keyboard.
• Ability to sit for long periods.
• Ability to lift up to 25 lbs.
• This position may work a combination of remote and in-office (subject to change), with flexibility for international time zones.
• Reasonable accommodations may be made in accordance with the Americans with Disabilities Act.
• Business Casual dress code.

WORK HOURS

• Full-Time
• Standard business hours (Monday–Friday), with flexibility for non-standard hours to accommodate global operations and deadlines.

DISCLAIMER

This job description has been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to the position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

EMPLOYEE ACKNOWLEDGEMENT

I acknowledge that I have read and understood the requirements of this job and I am able to perform all duties and responsibilities.

Name (Print): _______________________________

Signature: __________________________________

Date: ______________________________________