Front Desk Supervisor- The Perla - Full-time

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.    Action Property Management, the leader in community management, is seeking a full-time Front Desk Supervisor to join our team at our luxury association, The Infinity, located in San Francisco.   Schedule:  5 Days Per Week; 6:30 AM- 3:00 PM (Weekends Required)   Compensation: $28.00- $31.00 Per Hour (Depending on Experience)   The Front Desk Supervisor plays a pivotal role in ensuring the smooth operation of the front desk. This role involves supervising front desk staff, maintaining high standards of customer service, and ensuring efficient property operations. The ideal candidate is organized, proactive, and dedicated to providing an exceptional experience for residents, guests, and clients. 

Job Responsibilities:

Lead, mentor, and support the front desk team to ensure consistent high-quality service.

Schedule and oversee front desk shifts, always ensuring appropriate coverage.

Conduct training sessions for new front desk staff and provide ongoing development opportunities.

Serve as the primary point of contact for escalated resident or guest concerns, resolving issues promptly and professionally.

Foster a welcoming and professional environment for all visitors and residents.

Operations Management

• Monitor and enforce adherence to company policies, procedures, and standards at the front desk.
• Coordinate with other departments to ensure seamless property operations.
• Manage and track front desk supplies and ensure the area is organized and well-maintained.

Administrative Duties

• Maintain accurate records, logs, and reports related to front desk activities.
• Assist in preparing weekly and monthly operational reports for the General Manager.
• Manage key distribution and ensure proper security protocols are followed.

Team Collaboration

• Act as a liaison between the front desk team and management.
• Participate in staff meetings and provide feedback and updates on front desk operations.

Qualifications / Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.

Minimum of 2 years of experience in customer service, hospitality, property management.

Experience supervising and leading teams required.

Strong communication, interpersonal skills, and problem-solving skills.

Flexibility to work weekends, holidays, or extended hours as needed.