Technology Operations Coordinator - IT

Technology Operations Coordinator

Information Technology 

BENEFITS: Health, Dental and Vision insurance, 20-22% employer contribution to your PERA retirement plan, paid holidays, paid leave, tuition reimbursement, free CMC credits, amongst others. For full time employees

HIRING SALARY RANGE: $24.69 - $29.63 per hour

For the most current salary schedules, please visit   

SUMMARY OF JOB DESCRIPTION:

Provide support to the Chief Technology Officer (CTO) and the Technology Department Management Team to assure the smooth operation of the department. 

REPORTS TO:

Chief Technology Officer

ESSENTIAL JOB ELEMENTS:

• Coordinate and organize administrative support, clerical tasks, schedules and routine office procedures required by the Technology Department.
• Take initiative in the development of processes and procedures for the effective administration in meeting all department deadlines.
• Manage communications by researching and providing requested information or routing to the appropriate party/ department.
• Advise and assist the CTO regarding budget and manage accounts which are the responsibility of the department, including various department allocations.
• Coordinate communication and requisite materials needed for the smooth operation of the department’s four main work divisions.
• Assist in gathering, compiling, preparing, and completing all associated reports for E-Rate.
• Assist in gathering, compiling, preparing, and completing purchase card logs and reimbursements.
• Maintain files of absence management reports related to the Technology Department.
• Provide administrative assistance for the Managers of IT, IS, SIS and Educational Technology.
• Facilitate and document the purchasing process for the Technology Department as needed for equipment and other materials.
• Communicate and maintain a daily schedule for the CTO.
• Assist the Technology Managers in posting and maintaining web-based information for the department.
• Research, coordinate, and make arrangements for Department special events to include trainings, lunches, meetings, and interdepartmental communications.
• Serve as system data entry specialist for the Department’s work order system.
• Manage intake, routing, and tracking of support tickets through the work order system. 
• Perform basic technical troubleshooting and escalate issues as needed. 
• Maintain data integrity across departmental systems, including data entry, reporting, and system updates. 
• Support device and system inventory management, procurement coordination, and lifecycle tracking. 
• Process purchases orders, and submit credit card statements as necessary.
• To serve as the lead person for the Department’s Help Desk in answering phone calls to provide a higher level of customer service to all ECSD employees.
• Gather and compile all paperwork (i.e. reimbursements, travel, purchase orders, Visa transactions and budget information) for Department personnel.
• Produce and distribute Department communications as necessary.
• Gather and compile paperwork from Red Rover for bi-weekly payroll. Gather proper signatures and approvals from various supervisors.
• Compile, analyze, and present technology performance data through monthly dashboards, including: 
• Infrastructure and endpoint performance 
• Help Desk metrics (response time, resolution time, ticket trends) 
• Project status and delivery metrics 
• Using Data Analytics tools and strategies, identify trends and provide insights to support data-informed continuous improvement in the operational processes and procedures of the Technology Department. 
• Assist the User Support team in providing support to the various end points on our network as time and experience allow.
• Perform other duties as assigned.

CONTACTS:
Employees, Administrative Team, Curriculum and Assessment Committees, Colorado Department of Education, technical support representatives, vendors, parents, public, media. 

QUALIFICATIONS:

• Bachelor’s degree in information technology or equivalent combination of education and experience.
• 3 years related administrative support or related technology experience, including accounting experience or equivalent course work.
• 2 years related data visualization (dashboards & KPI’s) support or related education and technology experience, including accounting experience or equivalent course work.
• Effective communication and interpersonal skills.
• Effective organizational, time management and problem-solving skills.
• Computer skills: software management applications, technical trouble shooting skills and system analysis.
• Successful experience working with confidential information in an office setting.