CASE MANAGER - Full-time

Join Buckelew and work with great people doing great things! Buckelew Programs is a leading provider of behavioral healthcare services in the North Bay, providing compassionate mental health, supported housing and substance use treatment.

We are hiring a new Case Manager to join out team. In this role, you will support clients in achieving greater independence and stability while living in the community. Working collaboratively within a multidisciplinary team, you will provide services in psychiatric rehabilitation, medication and symptom management, relapse prevention, harm reduction, independent living skills, wellness coaching, housing support, budgeting, resource linkage, and community integration. Unless otherwise specified, these duties apply across all agency programs. This is a full-time position, working Sunday - Thursday, 11 am - 7 pm, and includes paid meal breaks.

RESPONSIBILITIES

Administrative Responsibilities

• Meet agency billing and documentation standards within required timeframes.
• Maintain accurate, timely, and complete client records and data tracking related to performance outcomes.
• Communicate promptly and professionally with internal teams and external providers via phone, email, and in-person contact.

Clinical Responsibilities

• Develop, implement, and monitor individualized service plans that align with program philosophy and client goals.
• Support clients with daily living skills such as meal planning, cooking, shopping, and household tasks, and teaching skills where needed.
• Observe and report changes in client behavior, mood, and functioning. Maintain awareness of cultural and physical/mental health needs.
• Promote adherence to safety protocols and model appropriate safety practices.
• Provide individual and group counseling, case management, and skill development that fosters recovery, responsibility, and positive social engagement.
• Assist clients with system navigation (e.g., medical, psychiatric, legal, or detention facilities) and linkages to community support like peer-based groups (e.g., AA, NA, Wellness Centers).
• Provide crisis intervention and management in coordination with supervisory or licensed staff.
• Facilitate groups, classes, or community-based activities as directed.
• Monitor and support medication adherence, including prompts, refills, proper storage, and reporting per program guidelines.
• Participate in program planning and represent the team on agency committees as assigned.
• Provide transportation using personal or agency vehicles and assist with the use of public transportation systems. Ensure clients attend to all medical and related appointments.

Maintenance Responsibilities

• Perform minor repairs at agency sites or residences; report major repair needs to the supervisor promptly.

Program Quality and Compliance

• Ensure all services meet agency quality standards and support measurable client progress and satisfaction.
• Maintain compliance with all regulatory, legal, and contractual requirements (e.g., CARF, Medi-Cal, HUD), including licensing and program certifications.