About the role

Front of House Specific Duties and Experience Required. Hospitality Driven and Guest Centered!

What you'll do

As a Team Leader, you’ll act as the right-hand to the management team, helping run daily operations and keeping the Wing Shack energy high. You’ll:
- Lead, train, and motivate team members to uphold Wing Shack’s standards of service, food quality, and cleanliness.
- Assist with scheduling, shift planning, and ensuring adequate coverage during peak times.
- Support the onboarding of new hires and provide ongoing coaching and development.
- Deliver excellent customer service, resolving guest concerns quickly and professionally.
- Help monitor inventory, place orders, and ensure proper food and beverage storage.
- Oversee cash handling, deposits, and accurate POS procedures.
- Maintain a clean, safe, and compliant restaurant environment in accordance with company, local, and federal guidelines.
- Step into the manager role when needed to keep operations running smoothly.

Qualifications

Minimum 18 years of age
Eligible to work in the United States
Reliable transportation plan to and from shifts as scheduled
Availability that aligns with company and restaurant needs (nights, weekends, holidays as required)
Able to perform all essential job functions as detailed in training and job description
Demonstrated leadership experience in food service, hospitality, or retail preferred
2–3 years of restaurant experience required.
1-3 years of restaurant leadership required.
Experience in both front-of-house (service) is required.

Team Leader- Thornton

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