Sales Quality & AI Systems Specialist

At Cydcor, we’re committed to delivering top-quality experiences for our clients and customers. As a Sales Quality & AI Systems Specialist, you’ll play a critical role in measuring and improving sales quality across field sales offices. This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to make a direct impact on both customer satisfaction and field sales performance. We’re also evolving how we work, so if you have a curious, tech-forward mindset and a drive to find smarter ways of doing things, you’ll fit right in.

What You’ll Do

• Handle customer escalations by documenting, researching, and resolving issues within service-level agreements
• Engage with escalated customers, de-escalating tense situations, and driving positive resolutions
• Analyze reporting to identify emerging sales quality issues and recommend proactive solutions
• Ensure best practices and procedures are identified, documented, and shared with sales offices
• Review existing policies and procedures, recommending continuous improvement opportunities including ways to automate or streamline manual work using AI or other tools
• Partner with internal teams to develop and support field sales teams on quality standards and procedures
• Track and improve customer escalation resolution rates on assigned campaigns
• Contribute to the successful implementation of process improvements and proactive quality measures
• Build positive relationships with internal teams, clients, and the field
• Test new tools and approaches, iterate quickly, and share what’s working with the team

Location: Hybrid | Agoura Hills, CA (Fridays optional remote)