Shift Leader - Customer Service - Now Hiring

Are you a strong, team-driven leader with excellent communication and problem-solving skills? Join our Chick-fil-A team as a Hospitality Leader and play a key role in delivering an exceptional guest experience while leading and developing a high-performing front of house team. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about both service and leadership.

At our restaurant, we value our leaders and provide a supportive, growth-focused environment where you can develop your skills and make a meaningful impact while contributing to our mission to “be a part of our customers’ lives and the communities in which we serve.”

Why You’ll Love Working for Us:

• Work-Life Balance: Flexible scheduling with Sundays off
• Growth Opportunities: Leadership development and clear paths into higher management
• Industry-Leading Service: Be part of a team known for exceptional guest experience
• Team Environment: Positive, high-energy culture that values teamwork and accountability
• Comprehensive Training: Structured training across all areas of restaurant operations

Pay:

• Starting at $17/hr+

Benefits:

• Health insurance (50% covered for full-time leaders)
• 401k contribution eligibility
• Scholarship opportunities and tuition assistance
• Employee meal discounts
• Career growth and leadership development

Shift Availability:

• Full-Time Availability
• Must have Saturday availability
• Open availability preferred; evening availability only is acceptable

Responsibilities:

• Lead, coach, and support team members to ensure strong performance
• Maintain positive working relationships and provide clear direction and feedback
• Partner with leadership to train and track new team member development
• Drive high customer service standards and guest satisfaction
• Ensure completion of shift tasks, including opening and closing responsibilities
• Maintain organization, cleanliness, and adherence to food safety standards
• Demonstrate knowledge across both front-of-house and back-of-house operations

Qualifications:

• Must be 18 years of age or older
• Previous leadership experience preferred, especially in customer service or restaurant environments
• Ability to lift up to 50 pounds and stand for extended periods (up to 10 hours)
• Comfortable working in a fast-paced environment while maintaining a positive attitude
• Strong communication, leadership, and problem-solving skills
• Dependable, adaptable, and team-oriented

Ready to Take the Next Step?

Apply today and our team will reach out within 1–3 business days to discuss next steps. We look forward to connecting with you!

Required qualifications:

• Legally authorized to work in the United States
• 18 years or older