Customer Service Representative (IAT)

Company Description

Job Description

Key Responsibilities

• Assist existing customers with product selection and technical coordination
• Prepare and manage quotations and order documentation
• Process customer orders accurately and efficiently
• Communicate clearly with customers in an industrial B2B setting
• Develop and maintain strong, long-term customer relationships
• Coordinate internally to ensure customer requirements are met
• Support ongoing account management and customer satisfaction

Skills

• Highly motivated and dependable
• Strong written and verbal communication skills
• Detail-oriented with strong organizational abilities
• Capable of self-study and independent research
• Team-oriented mindset
• Relationship-focused approach to customer service

Knowledge

• Proficiency with Microsoft Office tools
• Mechanical aptitude or interest in industrial products
• Previous sales or customer service experience in an industrial or manufacturing environment (preferred)

Ability to Implement

• Apply product knowledge to support customer selection and quoting
• Communicate effectively with customers and internal teams
• Identify customer needs and propose appropriate solutions
• Manage multiple priorities while maintaining accuracy
• Build trust and credibility with industrial customers

Benefits

• Competitive pay based on competency ($18–$25 per hour)
• 100% employer-paid health insurance and HSA for employees
• Flexible paid time off and paid holidays
• 401(k) with employer matching
• Discretionary bonuses
• Reimbursement for all required business travel
• Hybrid and remote work opportunities available for the right applicant

Encouragement to Apply