Sr. Administrative Support Partner

Description

Reports to: Sr. Business Support Manager / Sr. Director, Business Support

FLSA Status: Non-exempt

Updated: February, 2025

Position Overview: The Senior Administrative Support Partner provides journey-level account support while further developing account management skills. In this role, 85% of the time is dedicated to account support / general administrative duties, with 15% focused on account management responsibilities. This position offers an opportunity to enhance proficiency with the company’s systems, products, and processes while taking on more complex tasks.

Key Responsibilities / Essential Functions:

Account Support:

• Process and oversee customer orders with accuracy and efficiency.
• Proactively track and manage open orders to ensure timely fulfillment.
• Support the onboarding of new customers and maintain detailed account records.
• Handle escalated customer inquiries regarding order status, pricing, inventory, and returns.
• Work closely with cross-functional teams to resolve complex customer issues.
• Contribute to process improvement initiatives within the department.

Account Management:

• Develop deeper relationships with assigned accounts through proactive engagement.
• Assist in transitioning clients to online ordering platforms and optimizing their experience.
• Analyze account trends and provide insights to improve customer satisfaction.
• Participate in customer meetings and contribute to business review presentations.
• Support the promotion of new products and services to assigned accounts.

Sales Support:

• Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests. 
• Onboards new accounts to include: Account set up, credit applications, setting up “identifys” and “identify 2s”,as needed, importing client lists, and custom portal builds
• Product Support: Creates visual guides and decks – product images, pricing, descriptions, and mock-ups

Corporate / General:

• Provide mentorship and support to junior team members.
• Contribute to cross-functional initiatives to drive business efficiencies.
• Stay informed about industry trends and internal product developments.
• Uphold Chef Works Core Values in all professional interactions.

Requirements

Minimum Qualifications:

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 3 years of experience in customer service, sales support, business support, or related roles.
• Strong proficiency in Microsoft Office Suite and order management systems.
• Excellent organizational, problem-solving, and multitasking skills.
• Strong verbal and written communication skills.
• Ability to take initiative and work independently with minimal supervision.

Physical Requirements:

• Occasional lifting of up to 10 lbs.
• Ability to perform desk work and computer tasks for extended periods.
• Frequent use of the telephone