Supervisor

Reports to: Director of Ops, General Manager and Assistant Managers

The Supervisor (SUP) has a primary focus on the daily sales results of the store, the employees working in the store, and the overall operations and maintenance of the store.  The SUP will work closely with the location Management team and all store associates.

The SUP will oversee all operations to ensure that stores run smoothly. The SUP will train and supervise staff, ensure compliance with food health and safety regulations, and resolve customer complaints.

Essential Job functions of the SUP include:

• Manage shift operations including food prep, preparing food, taking orders, cleaning, etc.
• Ensure overall work duties are performed efficiently and on time.
• Be a champion of customer service and train employees to do the same.
• Retail products and promotions in stores and to customers.
• Open and close registers and prepare cash deposits.

• Handle cash and secure all safe funds. SUP must follow TGI’s cash handling policy and procedure and always maintain proper security of cash.

• Ensure cash handling procedures are being followed by employees.
• Count beginning or end of shift receipts and enter in POS system.
• Receive and distribute products and supplies to the stores.
• Assist with stocking and reorganizing product items in the store.
• Assist with monthly inventory and track purchase orders of products and supplies from vendors.
• Ensure that stores are kept clean and neat. Assist with store cleanup regularly.
• Provide and cover breaks for employees and cover time-off requests.
• Train and develop new employees on Company policies, store procedures, cash handling, daily operations etc.
• Ensure stores are open according to established hours of operation. With management approval, adjust accordingly for flight schedule changes or weather-related issues.
• Ensure compliance with all Company policies and ensure policies are being followed by employees.
• Ensure compliance with all health and safety standards and ensure health and safety standards are being followed by employees.
• Other duties as required by the position or by management.