Custodian

ESSENTIAL EXPECTATIONS 

Customer Service Expectations 

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. 

Diversity, Equity, And Inclusion Expectations 

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. 

Safety Expectations 

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. 

POSITION EXPECTATIONPOSITION EXPECTATIONS 

Position Summary   

​​This Custodian - Retail is responsible for the upkeep of the Goodwill retail store by ensuring its overall cleanliness and that high traffic and touchpoint areas are cleaned and sanitized in accordance with the company standards.​ 

Responsibilities  

• ​​Maintains the building and its equipment through general cleaning ensuring clean and sanitized conditions. 

• ​Sweeps and mops floor, with clean equipment, throughout the day. 

• ​Cleans and sanitizes restrooms, breakrooms, dressing rooms, checkout/jewelry counters and other high touchpoint areas throughout the building. 

• ​Restocks disposables i.e., soap, tissue, sanitizer. 

• ​Cleans and sanitize shopping carts once a week.  

• ​Wipes all mirrors, windows, and sanitizes checkout counter sneeze guards. 

• ​Maintains outer premises by cleaning entrances, walking outside picking up and disposing of any debris. 

• ​Applies cleaning/sanitizing chemicals according to established safety procedures. 

• ​Removes extraneous dirt/marking from interior and exterior of building, i.e., walls, doors, etc. 

• ​Cleans spills with appropriate, clean equipment. 

• ​Maintains cleaning supplies in stock by communicating with management. 

• ​Completes tasks in a timely manner with minimal supervision.  

• ​Takes responsibility for custodial duties such as cleaning the restrooms & breakroom, sweeping, mopping and trash removal.   

• ​Assists in any other projects or tasks as determined by management.​ 

Core Competencies  

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations.  Follows policies, procedures, and safety protocols. 

Dependability 

Meets deadlines and works autonomously.  Focused, punctual, and maintains consistent 

attendance.  Accountable and can be relied upon during challenging and unexpected  

situations. 

Service Oriented 

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills.  Establishes and maintains effective relationships.  Meets quality standards and evaluates customer satisfaction and results.   

Teamwork

Works collaboratively and respectively with others and is sensitive to team member  

engagement. Communicates openly seeking and providing support.  Shares knowledge,  

provides assistance, and contributes well as a leader, facilitator, or participant. Accountable 

to team. 

Job Specific Competencies  

Initiative 

Proactively evaluates, selects and takes action to solve current and potential problems. Meets objectives with a sense of urgency. Identifies new opportunities before being asked.  

Quality Focused 

Strives for excellence. Organized, methodical, accurate and thorough. Understands scope of responsibility. Improves performance and outcomes. Problem solves and manages time restraints. Maintains the highest level of product and customer experience. Develops and implements best practices and accreditation standards.  

Consistency  

Performs duties and makes decisions in reliable, logical, accurate and fair manner. Constantly achieves the established level of expected quality.  

Detail Oriented  

Closely monitors and focuses on details. Through and accurate in all assignments achieving a high degree of quality. Understands causes with deficiencies, problems, or mistakes- not just the effects.