Front Office Agent FULL-TIME

Responsibilities/Duties:

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, ability to check guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability, coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors the arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications
• Checks in Resort Pass guests
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory of and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

Required Training/

Education/Experience:

High School Diploma or equivalent.  Prior Front Desk experience preferred, but not required.

 

Minimum Qualifications:

·     Good communication and interpersonal skills.

·     Must have command of the English language

·     Effective time management and task prioritization skills

·     Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.

·     Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.

·     Basic mathematical skills.

·     Able to stand, sit and continuously move for extended periods of time.

·     Must be alert to the needs of guests and team members.

·     Able to lift 50 pounds.

·     Good hearing and vision with or without corrective lenses.