Donation Attendant

SUMMARY
Under the direction of the Team Leader and Production Team Leader, greet customer/donor and process donation. Major duties include receiving donations, giving receipts, assisting co-workers or donors with lifting items, maintaining stockroom, greeting, and assisting donors/customers.

ESSENTIAL FUNCTIONS/DUTIES
1.    Greet each customer with a courteous, friendly and professional attitude; provide prompt, efficient, and accurate customer service at all times.
2.    Politely and professionally receive donations from donors and issue donation receipts for articles donated; assist customers with lifting items in and out of their vehicles.
3.    Sort donations as they arrive into proper carts or bins and make proper determination as to the quality of donations.
4.    Sort and price hard goods (miscel).
5.    Keep the production area clean and safe and other store areas as directed.
6.    Maintain a well-groomed appearance and appropriate dress code including name badge and vest.

ADDITIONAL FUNCTIONS/DUTIES
1.    Provide general information to customers/donors.
2.    Assist processors when needed.
3.    Follow Consumer Product Safety Commission (CPSC) procedures and other Public Protection Guidelines.
4.    React calmly and respond to emergency situations.
5.    Refer all customer/donor complaints to management in a timely manner.
6.    Perform other duties as assigned by the Team Leader.