General Manager

Description:

Family owned for 75 years, Canby Builders Supply prides itself in serving clients in the communities it operates in. We strive to exceed client expectations in supplying quality building materials to the construction industry. Our team members take great pride in partnering with home builders, multifamily builders and commercial installations, as well as the DIY community. We are proud to create a seamless solution for projects of all sizes.

GENERAL MANAGER

PURPOSE & ROLE OVERVIEW

The General Manager (GM) leads the culture, operational excellence and profitability of Canby Builders Supply. This role provides strategic direction, ensures strong leadership across all departments, and creates a high-performing culture focused on customer satisfaction, financial results, and safety. The GM maximizes sales and profitability by holding department leaders accountable for their teams, processes, and outcomes. The GM is responsible for leading department leaders in: Pro Sales, Retail, Yard Operations, Warehouse Operations and Finance. Reports to Ownership.

COMPENSATION & BENEFITS

Salary: $120K-$160K commensurate with experience, plus performance bonus based on profitability.

Benefits Package, including medical insurance, employer retirement match and PTO

ESSENTIAL DUTIES & RESPONSIBILITIES

Leadership & People Management

· The GM supervises department leaders across all operational areas and provides strong, visible leadership that reinforces accountability, teamwork, and a positive workplace culture. Expectations include:

• Set direction, expectations, and priorities for each department.
• Ensure that customer experience and satisfaction is the top priority and is upheld by professionalism, adequate staffing, and a culture of hustle and keeping our promises.
• Sets staffing, recruitment and retention goals in partnership with department managers.
• Lead, coach, and develop department leaders to ensure they effectively manage hiring, training, scheduling, performance, and daily oversight of their teams by provide regular feedback, employee development and coaching to accomplish goals.

Operational Leadership

• Oversee the daily operations of all store departments including sales (pro sales & retail), yard, warehouse customer service, dispatch/logistics, purchasing, and receiving—through department leaders.
• Ensure each department leader maintains effective cross-department coordination to ensure a seamless customer and operational experience.
• Provide Ownership with weekly reports on key performance indicators including revenue, margin, inventory and employee engagement.

Financial Management

• Own the overall financial performance of Canby Builders Supply, including sales, margins, fixed and variable expenses, and labor.
• Establish annual operating budgets & sales and gross profit targets in partnership with ownership.
• Review financial reports and analyze against industry benchmarks and implement corrective actions.

Sales & Customer Experience

• In partnership with ownership, set dollar sales goals & gross profit margin.
• Ensure exceptional customer service across the organization through team leadership and gathering and responding to customer feedback.
• Support department leaders in executing sales initiatives, promotions, and community engagement efforts.

Inventory, Purchasing & Vendor Management

• Oversee purchasing, inventory accuracy, and inventory turns at a strategic level; department leaders manage day-to-day execution.
• Approve purchasing strategies, product mix decisions, and pricing recommendations to stay competitive and profitable.

Requirements:

MINIMUM REQUIREMENTS

Education & Experience

• Bachelor’s degree or 10 years’ experience in building materials, hardware, retail operations, or related industry.
• Minimum of 6 years of team management experience

Knowledge & Skills

• Strong understanding of Pro Sales, lumber, hardware, and building material products.
• Demonstrated leadership and team-management abilities.
• Strong financial acumen including budgeting, P&L management, and operational metrics.
• Excellent problem-solving, judgment, and decision-making skills.
• Strong interpersonal, communication, and leadership skills.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Frequent walking, standing, and movement through the store and yard.
• Regular use of hands for handling materials or equipment; must be able to safely lift 25 lbs and occasionally up to 50 lbs.
• Occasional exposure to outdoor weather, mechanical equipment, dust, or fumes.
• Noise levels are typically moderate.