Customer Service Representative

Job Posting: Customer Service Representative at A.P.S. Financial, Inc.

Job Description

A.P.S. Financial, Inc., a leading firm in the financial services industry, is pleased to announce an exciting opportunity for a dedicated Customer Service Representative to join our dynamic team. This full-time position is designed for individuals who are committed to excellence in client service and are ready to contribute to our mission of delivering outstanding financial solutions. The selected candidate will play a key role in maintaining and enhancing client satisfaction, ensuring a positive and professional financial service experience.

Duties and Responsibilities

• Interact with customers daily, responding to their questions and guiding them to appropriate service channels, ensuring a streamlined customer experience.
• Maintain accurate records of customer interactions, transactions, comments, and complaints, ensuring all relevant information is logged promptly and efficiently.
• Follow up on customer interactions with additional information, resolution of issues, or confirmation of transactions, as necessary.
• Meet personal and team sales targets by leveraging effective upselling and cross-selling techniques.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Identify and assess customer needs to achieve satisfaction, ensuring client retention and loyalty.
• Provide feedback on the efficiency of the customer service process, suggesting improvements based on daily interactions and challenges faced.
• Collaborate with the sales team to identify and grow opportunities within territory.

Requirements

• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is a plus.
• Excellent communication and presentation skills, capable of conveying information in a clear and concise manner.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree; higher education or relevant certifications in customer service or sales are highly advantageous.

Why Work With Us

• Excellent earning potential
• Health Benefits and PTO
• Training and Licensing Support
• Career Advancement Opportunities