Inside Sales Assistant - Japanese Bilingual

• Location: El Monte, California
• Hours: M-F: 8AM – 5PM; 1 hour lunch
• Salary Range: $22.00 To $29.00 Hourly
• Benefits: All paid Health, Dental, and Vision Insurance for employees and their dependents, Life Insurance and 401k Plan with company match.

【Essential Job Functions】

• Inputs, updates, and maintains sales orders, invoices, and bill-back data within the Company database
• Updates and maintains customer records in the Company database
• Enters credit card and ACH transaction information in the portal site in a timely manner to ensure payment collection
• Maintains high levels of customer satisfaction by providing excellent service and building rapport
• Answers customer questions about product features, product benefits, and procedures
• Updates and prepares all sales materials for the department
• Reports any inventory or service issues to appropriate account manager immediately
• Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time
• Scribes department meetings and distributes meeting minutes to the team
• Creates sales and marketing materials
• Attends Company events and functions outside of normal working hours
• Performs other duties as assigned
• Obligation to answer to all management as requested
• Assists as Will Call relief
• Collect payment by cash, check, or credit card and generate receipts for will call customers
• Assists as tertiary receptionist relief

【Physical Requirements】

• Ability to sit in an office for a majority of the day
• Ability to type for extended periods throughout the day
• Ability to reach, bend, kneel, and lift up to 20 pounds occasionally
• Working Conditions

o Noise Level: Normal to loud

o Indoors

【Other Requirements】

• Business level English – Read/write/speak/listen
• Business level Japanese; Native level Japanese preferred – Read/write/speak/listen
• Maintains a positive attitude and willingness to learn
• Ability to work independently and as a team
• Ability to adapt to frequent changes in assignments and workload
• Passes the Sake Adviser course within 1-2 years of employment
• High School Diploma required. Bachelors Degree and above preferred
• 2+ years of relevant experience preferred

【Knowledge and Skills】

• Clerical/Administrative Support
• Basic mathematical knowledge – markups, discounts, combining/converting measurements, counting inventory, etc.
• Problem-solving skills
• Basic Microsoft Office proficiency
• Communication and interpersonal skills
• Knowledge of Japanese foods and sakes strongly preferred