Gift Shop Attendant

Description:

Gift Shop Attendant
Company: Verde Canyon Railroad
Location: Clarkdale, Arizona
Reports to: Boxcar Gift Shop Lead
Classification: Non-exempt, Hourly, Full-time/Part-time

Position Summary

The Gift Shop Attendant is responsible for providing friendly and efficient customer service, accurately processing sales transactions, maintaining a clean and organized store, and assisting guests with merchandise inquiries. This role supports a positive guest experience while meeting Verde Canyon Railroad’s standards for safety, service, and operational efficiency.

Key Responsibilities

Guest Service & Sales

• Assist guests with merchandise questions and promote purchases to support overall sales goals.
• Accurately process sales using the POS system, handle payments, and provide correct change.
• Pack and ship customer orders as requested and assist with related inquiries.

Shop Operations & Merchandising

• Maintain a clean, organized, and welcoming store environment.
• Restock shelves, organize displays, and assist with merchandise presentation to enhance the guest experience.
• Support inventory counts to ensure accurate stock levels.
• Receive, unpack, inspect, price, ship and stock incoming merchandise.
• File invoices and purchase orders as directed by the Gift Shop Lead.
• Perform other duties as assigned to support business operations and team needs.

Requirements:

Qualifications & Requirements

? High school diploma or equivalent.

? Must be at least 18 years of age.

? One year of retail or customer service experience is preferred.

? Must pass a drug screening and criminal background check.

? Ability to stand for extended periods and lift up to 50 lbs. unassisted.

? Strong interpersonal and communication skills for effective guest and team interactions.

? Organized and detail-oriented with solid time management skills.

? Comfortable using a Point of Sale (POS) system and handling cash transactions accurately.

? Flexible to work weekends, evenings, and holidays as required.

? Positive, professional, and team-oriented demeanor.

Work Environment & Expectations

? Position may be full-time or part-time based on operational needs (generally 30+ hours per week or 80 hours per pay period).

? Maintain a proactive approach to delivering excellent customer service while completing store upkeep tasks reliably.

? Present a professional appearance at all times, including adherence to company grooming and cleanliness standards.

? Follow all company policies, procedures, and behavioral expectations consistently to support a positive guest experience and workplace culture.

? Perform other duties as assigned to support business operations and team needs.

? Flexible availability, including weekends and all days of the week, based on operational needs.

? Ability to perform duties for extended periods in environments with high heat and direct sun exposure.