IT Technician

Description:

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.

Please complete the assessment here: https://www.ondemandassessment.com/link/index/JB-454OXEVCY?u=1024843

Duties of Role:

• Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
• On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
• Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
• Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts

Knowledge and Abilities:

• Education: High School Diploma
• Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
• Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
• Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration

Additional Information:

• Full Time
• Benefits include retirement plan with company matching
• Salary Range: $50,000 to $55,000
• Company Vehicle and work gas miles reimbursed
• In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals
• Submit your application now!

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Requirements:

• Clean driving record (company vehicle given for onsite service work).
• Ability to lift 50-75lbs, we often have to deliver hardware to client sites
• Ability to climb a ladder to install/troubleshoot WiFi APs
• Pass background check and drug test
• 40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring

Schedule:

• Monday to Friday
• On call

Work Location: In person