Payment Center Representative-Bilingual

Description:

As a Bilingual Payment Center Representative, you'll assist Graceland customers with their accounts. Representatives are responsible for collecting payments, making payment arrangements, providing friendly payment reminders, and other day to day customer relations. All you need is a passion for building connections and helping customers!

• Communicate in a professional manner with customers regarding rental accounts
• Process customer payments
• Discuss acceptable payment arrangements
• Interact internally with various other departments
• Promptly accept inbound calls from customers on a national level
• All other duties as assigned by management
• Hours-10:30 a.m. - 7:00 p.m.

Requirements:

• High School Diploma or equivalent
• Excellent customer service skills with prior experience preferred
• Outgoing personality
• Solid computer, grammar and multi-tasking skills
• Strong attention to detail with time management and decision-making skills
• Ability to work comfortably in a fast-paced, high-volume payment center
• Bilingual (English/Spanish)