Front Desk (Concierge) - Still Waters Day and Medical Spa

Established, respected, and growing, Still Waters is a premier medical aesthetics and day spa serving a loyal client base in a vibrant downtown Pensacola location.

We’re known for delivering a high-quality, professional, and welcoming experience.

www.swmedspa.com

You’ll be the first and last impression for every guest.

This isn’t just a front desk job. You’ll manage the flow of the spa, keep things running smoothly, and confidently recommend services, packages, and products.

It’s a mix of customer service, organization, and sales. If you like being busy, staying organized, and working with people, you’ll do well here.

Guest Experience

• Welcome guests with a warm, professional approach
• Manage check-ins, check-outs, and front desk flow
• Keep the reception and waiting area clean, calm, and organized
• Support light housekeeping to maintain high standards

Scheduling & Communication

• Answer calls and provide accurate information
• Schedule appointments efficiently with minimal gaps or errors
• Coordinate with clinical staff throughout the day
• Communicate clearly with clients and teammates

Sales & Client Engagement

• Educate guests on services, packages, and products
• Recommend add-ons and encourage repeat visits
• Support retail sales and membership conversions

Admin Support

• Maintain accurate, HIPAA-compliant client records
• Handle general admin and office organization
• Use scheduling systems and Microsoft Office tools daily

• Guests feel looked after, not rushed
• The schedule runs smoothly with minimal mistakes
• You stay calm during busy periods
• You take ownership of the front desk
• You’re comfortable recommending services and driving revenue

• 2+ years in customer service, retail, front desk, or medical office roles (preferred)
• High school diploma (or equivalent)
• Retail sales or upselling experience is a strong plus
• Strong phone manner and communication skills
• Highly organized with good attention to detail
• Comfortable using computers and booking systems
• Professional, polished, and personable
• Understanding of HIPAA is beneficial
• Must be eligible to work in the U.S. and able to work on-site

• 30–32 hours per week
• Some evenings (up to 7:45 pm)
• Some Saturdays required
• Open availability preferred

• Military spouses are encouraged to apply
• Not suited to someone balancing a full academic schedule