Call Taker

Description:

Public Safety Call Takers are responsible for the intake and processing of incoming emergency and nonemergency telephone calls, follow up of active calls for service, entry and modification of warrants, temporary restraining orders, criminal trespass warnings and other duties as assigned.

Requirements:

• High School Diploma or G.E.D.

• Must be 18 years of age at the time of hire

• Valid Driver’s License or State ID

• Ability to pass established pre-employment skills testing

• Must pass all background checks and pre-employment job-fit personality testing.

• Must pass required hearing exam and drug screening.

• Excellent verbal and interpersonal communication skills.

• Ability to remain calm under pressure.

• Excellent customer service skills.

• Able to work both independently and as part of a team.

• Professional telephone demeanor.

• Excellent problem-solving skills.

• Thorough and detail oriented.

• Able to act and react quickly in response to received information.