Scheduling Coordinator

The Scheduling Coordinator is responsible for developing and maintaining staff schedules for four shelter locations operating 24/7, 365 days a year. This role ensures compliance with Gulfstream Goodwill (GGI) and Palm Beach County staffing requirements, optimizes staffing efficiency, and supports exceptional service delivery to guests, staff and senior directors.

ESSENTIAL FUNCTIONS:

1. Create monthly schedules for all shelter locations and update weekly to reflect actual employees and hours worked.

2. Schedule and assign staff based on GGI’s and Palm Beach County requirements, staff availability, and operational needs while minimizing overtime.

3. Ensure adequate coverage for all shifts, including holidays and emergencies.

4. Reconcile schedules with bi-weekly payroll data to ensure accuracy of hours worked and compliance with labor regulations.

5. Identify and resolve discrepancies between scheduled and actual hours.

6. Monitor productivity, cancellations, and shift coverage to ensure operational efficiency.

7. Track and report staffing patterns, overtime, and compliance metrics for management review.

8. Provide excellent customer service to patients, families, and field staff by addressing scheduling inquiries promptly and professionally.

9. Communication of schedule changes clearly and in a timely manner.

10. Maintain accurate records of schedules, hours worked, and adjustments

11. Ensure scheduling practices comply with organizational policies, labor laws, and county requirements.

12. Provide data reporting support for shelter and residential outcomes