Customer Service Representative

Customer Service Representative

Location: Onsite - Portland, OR Schedule: Monday-Friday | Full-Time Duration: 3-6 Month Contract (with potential for permanent hire) Pay: $20 - $25 per hour DOE

Position Overview

LHH Recruitment is seeking a Customer Service Representative to join a fast-paced, member-focused banking team in Portland, Oregon. This onsite, full-time contract role is ideal for someone who enjoys phone-based customer interactions and has experience supporting credit card or financial service inquiries. There is strong potential for permanent placement based on performance and business needs.

Key Responsibilities

• Handle a high volume of inbound phone calls, speaking directly with members regarding issues related to their credit cards
• Manage credit card disputes, including dispute intake, documentation, and follow-up
• Respond to Lost/Stolen card calls, ensuring accurate documentation and timely escalation as needed
• Support members by providing status updates on open disputes and resolving general inquiries
• Submit and track vendor tickets to support research efforts and obtain status updates
• Maintain accurate records and ensure compliance with internal policies and procedures

Qualifications & Experience

• Customer service experience, ideally in a call center or high-volume phone environment
• Financial institution/banking experience preferred (credit card experience strongly preferred)
• Strong verbal communication skills with a professional and empathetic phone presence
• Ability to navigate multiple systems while maintaining attention to detail
• Comfortable handling sensitive member information with discretion and accuracy

Pay Details: $20.00 to $25.00 per hour

Search managed by: Ashley Armstrong

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.